Where are your servers situated?

Currently, our servers are based in two parts of the world: Europe and America.

Can I add a new geo-object?

We use OpenStreetMap as the main source of information for geocoding. If you are unable to find an object on the map, you can easily add it using iD Editor. It is a visual editor designed for adding new, removing outdated, and editing existing geo-objects on the map.

Which data formats does your system work with?

Our service provides data in GeoJSON format. You can choose to get the data in either XML or JSON format using the request format parameter option.

What payment methods are available?

The most common payment method is a bank card. Our payment processor works with the following card types:

  • VISA
  • Master Card
  • Maestro
If you want to pay via wire transfer, please contact our Support for bank details and additional information.

Can I save the results generated on my requests?

Yes, you can save your request results, but please note that after some time your results may become outdated, and you will need to repeat the requests to update the results.

How often and in what way are the payments debited from my account?

We debit your account once a month. The debited amount is the subscription cost plus the cost of overlimit requests (if you made any).

When does the request counter reset?

The request counter resets every day at 00:00 UTC.

What happens if a payment has failed?

If a payment attempt was unsuccessful with all bank cards linked to your account, we will send a notification letter on your email. The withdrawal attempts will continue every day for 14 days, until the withdrawal is successful. If all attempts fail, your account will be suspended.

Can I turn off the overlimit requests?

If your subscription plan allows for using overlimit requests, but you don't want to use them, just go to Dashboard and turn off the 'Allow extra calls' option in the Profile configuration.